Effective date: March 11, 2026 · Last updated: June 2, 2026
By accessing or using the NE Provenance platform ("Service"), operated by New England Provenance LLC, a New Hampshire limited liability company ("NE Provenance," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms," "Agreement"). If you do not agree to these Terms, you may not access or use the Service.
By creating an account, you represent that:
NE Provenance provides property intelligence services for properties in the six New England states. Our Service includes property data, permit-derived maintenance estimates, environmental exposure analysis, ownership intelligence, derived analytics, and the Property Wallet — a comprehensive per-property intelligence record.
Intelligence is derived from the integration and triangulation of 60+ public and proprietary data sources, proprietary multi-angle imagery capture, and AI classification systems. The derivation methodology — how raw facts from dozens of sources are combined into actionable intelligence — is our core proprietary technology and trade secret.
Certain features require a registered account. Business email addresses are required for subscription accounts. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these terms, exhibit patterns of unauthorized use, violate rate limits, or pose a risk to the integrity of our data, platform, or intellectual property. Upon termination, your access to the platform and any data accessed through it will cease immediately.
This section is central to these Terms. NE Provenance's property intelligence represents substantial, ongoing investment in data acquisition, multi-source integration, AI classification, and intelligence derivation. Our intellectual property extends well beyond raw data.
We own all rights, title, and interest in:
The following are expressly designated as trade secrets of New England Provenance LLC: our derivation methodology, source combination rules, conflict resolution hierarchies, AI classification models and training approaches, scoring algorithms, evaluation criteria, and the specific rules by which we transform raw data into intelligence. We expose which sources we checked and what we found. We protect how we combine them. Any unauthorized access to, disclosure of, or use of these trade secrets may give rise to claims under the Defend Trade Secrets Act (18 U.S.C. § 1836), the New Hampshire Trade Secrets Act (RSA 350-B), and equivalent state laws.
The NE Provenance intelligence database constitutes a compilation and collection reflecting substantial investment in obtaining, verifying, integrating, and presenting property intelligence. Unauthorized extraction or reutilization of a substantial part of the database — or systematic extraction of insubstantial parts that cumulatively constitute a substantial part — is prohibited.
You may:
You may NOT:
NE Provenance may embed statistical watermarks, canary records, synthetic data points, or other identifying markers in data delivered through the platform for the purpose of detecting unauthorized redistribution or use. You shall not remove, alter, or attempt to identify such markers.
NE Provenance intelligence incorporates data licensed from third-party providers, including parcel boundary data, property attributes, and related geospatial information. By using the Service, you agree to the following additional restrictions, which apply to all data accessed through the platform regardless of whether it has been combined with, enriched by, or derived from third-party licensed data.
Data accessed through the Service includes information licensed under agreements that require confidential treatment. You agree to treat all data obtained through the platform as confidential information of NE Provenance and its data providers. You shall use reasonable measures to safeguard the data and protect it from unauthorized access, disclosure, duplication, or loss.
You may:
In addition to the restrictions in Section 4.5, you may NOT:
Upon termination or expiration of your subscription, you must cease all use of data obtained through the platform and destroy any copies of raw or substantially similar data in your possession or control, except for reports and analytics already generated during your active subscription period that do not permit extraction of the underlying licensed data. NE Provenance-derived intelligence metrics (such as condition estimates, risk scores, and other computed values) embedded in reports you have already generated may be retained, provided they do not include licensed data in raw or substantially similar form.
You agree to maintain appropriate administrative, technical, and physical safeguards to ensure the security, integrity, and confidentiality of data accessed through the platform; protect against anticipated threats or hazards to the security of the data; and protect against unauthorized access to or use of the data.
Each subscription is licensed to a single legal entity. Data accessed under your subscription may not be shared with, transferred to, or used by other organizations, affiliates, subsidiaries, or unrelated legal entities unless covered by a separate written agreement. Enterprise agreements may include multi-entity provisions. Using a single subscription to serve multiple unrelated legal entities constitutes a material breach of these Terms.
NE Provenance offers property lists that may include owner names, mailing addresses, and property attributes. By purchasing or generating a property list, you agree to the following additional terms:
You are solely responsible for complying with all applicable laws governing your use of list data, including the CAN-SPAM Act, state do-not-contact laws, the Telephone Consumer Protection Act (TCPA), and any industry-specific regulations. You must honor opt-out and do-not-mail requests. NE Provenance is not responsible for your compliance with these laws.
List data is licensed for use during your active subscription. Upon termination of your subscription, you must destroy all list data in your possession within thirty (30) days, except for records of mailings already sent which may be retained for compliance and audit purposes.
NE Provenance offers per-account subscription access with unlimited search, views, and exports for professional use. All usage is subject to reasonable rate limits and our acceptable use policy. Automated scraping or systematic bulk extraction beyond professional use may result in throttling or suspension.
Subscriptions automatically renew at the end of each billing period at the then-current rate. You may cancel automatic renewal through your account settings. Cancellation takes effect at the end of your current billing period.
Subscription fees do not include applicable taxes. You are responsible for all sales, use, and excise taxes. We will collect taxes as required by law.
API access is available to Enterprise customers as described in your agreement. API keys are non-transferable and must be kept secure. You are responsible for all activity using your API keys.
We do not guarantee 100% uptime or availability. We reserve the right to modify, deprecate, or discontinue API endpoints with reasonable notice (typically 90 days for breaking changes). We are not liable for API downtime or service interruptions.
We monitor usage patterns to ensure compliance with these terms, detect unauthorized bulk access, protect our intellectual property, and maintain platform integrity. Accounts exhibiting patterns inconsistent with normal professional use — including patterns suggesting systematic extraction, redistribution, competitive analysis, or AI training — may be flagged for review.
If usage significantly exceeds your plan limits or fair use expectations, we will attempt to contact you before taking enforcement action, except in cases of obvious abuse, fraud, or illegal activity.
Our property intelligence is derived from public records, proprietary imagery capture, AI classification, and multi-source integration. While we strive for accuracy and provide data provenance for intelligence metrics, we do not guarantee that all information is complete, current, or error-free.
NE Provenance intelligence is intended to supplement — not replace — professional judgment, physical inspections, and other due diligence. Users are solely responsible for independently verifying information that is material to their decisions, including but not limited to underwriting, lending, appraisal, valuation, and investment decisions.
We are not liable for decisions made in reliance on NE Provenance intelligence, whether or not such decisions result in financial loss, property damage, or other harm.
THE SERVICE AND ALL PROPERTY INTELLIGENCE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR COMPLETENESS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY REGARDING THE ACCURACY, TIMELINESS, OR COMPLETENESS OF ANY PROPERTY DATA, INTELLIGENCE METRIC, AI CLASSIFICATION, OR DERIVED ANALYTIC.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO NE PROVENANCE IN THE TWELVE MONTHS PRECEDING THE CLAIM. FOR FREE OR TRIAL USERS, OUR MAXIMUM LIABILITY SHALL NOT EXCEED $100 USD.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF YOUR USE OF THE SERVICE OR ANY PROPERTY INTELLIGENCE PROVIDED THROUGH IT — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM UNDERWRITING DECISIONS, LENDING DECISIONS, APPRAISALS, VALUATIONS, OR ANY OTHER PROFESSIONAL DECISIONS MADE IN RELIANCE ON OUR INTELLIGENCE.
You agree to indemnify, defend, and hold harmless NE Provenance, its officers, directors, members, employees, contractors, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to: your use or misuse of the Service; your violation of these Terms or any applicable laws; your violation of third-party rights; decisions made based on NE Provenance intelligence; claims by third parties arising from your redistribution, sharing, or unauthorized use of NE Provenance data; and any fraudulent, illegal, or unauthorized activity under your account.
You acknowledge that any breach or threatened breach of Sections 4 (Intellectual Property), 5 (Third-Party Data), or the confidentiality provisions of these Terms would cause NE Provenance irreparable harm for which monetary damages would be an inadequate remedy.
In the event of any actual or threatened breach of Sections 4 or 5, NE Provenance shall be entitled to seek injunctive relief (including temporary restraining orders, preliminary injunctions, and permanent injunctions) in any court of competent jurisdiction, without the necessity of proving actual damages, posting a bond, or furnishing any other security.
The parties acknowledge that actual damages arising from unauthorized redistribution, resale, or disclosure of NE Provenance data would be difficult to ascertain. Accordingly, in the event of such breach, you agree to pay NE Provenance liquidated damages of Two Dollars ($2.00) per property record subject to unauthorized redistribution, resale, or disclosure, with a minimum of Fifty Thousand Dollars ($50,000) per incident. These liquidated damages represent a reasonable estimate of damages and are not a penalty. Liquidated damages are in addition to — not in lieu of — any other remedies available at law or in equity, including actual damages, injunctive relief, and attorneys' fees.
In any legal action to enforce these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees, expert fees, court costs, and other litigation expenses.
THE LIMITATION OF LIABILITY IN SECTION 13 SHALL NOT APPLY TO YOUR BREACH OF SECTION 4 (INTELLECTUAL PROPERTY), SECTION 5 (THIRD-PARTY DATA), SECTION 7 (PROPERTY LISTS), YOUR UNAUTHORIZED REDISTRIBUTION OR RESALE OF NE PROVENANCE DATA, YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, OR LIABILITY ARISING FROM FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE.
Before filing a formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.
If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in New Hampshire or remotely via video conference. The arbitrator's decision is final and binding.
YOU AGREE THAT DISPUTES MUST BE BROUGHT INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST NE PROVENANCE.
These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of law principles. If arbitration does not apply, any legal action shall be brought exclusively in the state or federal courts located in New Hampshire, and you consent to personal jurisdiction in these courts.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds for partial periods except as required by law.
We may suspend or terminate your account immediately if you violate these Terms, engage in abusive or unauthorized activity, fail to pay subscription fees, or use the Service in ways that threaten our intellectual property, data integrity, or other users.
Upon termination, your access to the Service ceases immediately. All API keys are revoked. Within thirty (30) days of termination, you must destroy all copies of data obtained through the platform in your possession or control, including copies in databases, data warehouses, caches, backups, and archives. Data in backup systems must be purged within ninety (90) days of termination.
Reports and analytics already generated and delivered to your clients during your active subscription period may be retained, provided they do not permit extraction of underlying data in raw or substantially similar form. No new reports or outputs may be generated after termination.
If you are required by law or regulation to retain specific data (e.g., for regulatory audit), you may retain only the minimum required, in encrypted form, with no active use, and must destroy such data upon expiration of the retention requirement.
Provisions that by nature should survive termination remain in effect, including Sections 4–5 (Intellectual Property, Third-Party Data), 7 (Property Lists), 13–15 (Liability, Indemnification, Remedies), 16 (Arbitration), 18.3 (Effect of Termination), and 20 (General Provisions).
We may update these terms from time to time. Material changes will be communicated to registered users with at least 30 days' notice via email and/or platform notification. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree with changes, you must cancel your subscription and cease use of the Service.
Current and previous versions of these Terms will be available at neprovenance.com/terms.
For questions about these terms, contact us at [email protected].
BY CREATING AN ACCOUNT OR USING NE PROVENANCE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.